At Sunday Laine, we offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To qualify for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To request a return, please contact our support team at info@sundaylaine.com Returns that are sent without prior return authorization will not be accepted.
Once your return request has been approved, we will provide you with detailed instructions and how to proceed.
For any questions regarding returns, you can contact us anytime at info@sundaylaine.com
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Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@sundaylaine.com so we can evaluate the issue and resolve it as quickly as possible.
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Certain items are not eligible for return, including:
Sale items can still be returned within the 30-day return window, provided they meet the return conditions listed above.
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Returns for Change of Mind (Customer Remorse)
If you decide to return an item due to personal reasons such as a change of mind, sizing issues, or preference, the customer is responsible for the return shipping costs. Return shipping cost will not be reimbursed in this case.
Returns for Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery so we can review the issue and provide an appropriate solution. For damaged or incorrect items, there will be no additional return shipping cost to the customer.
Please note: Delays caused by carriers or external processing are outside of our control and do not qualify as valid reasons for a return. For bundled purchases, all items included in the set must be returned together. Individual items from a bundle cannot be returned separately.
All returns must be approved before shipping. Returns sent without prior authorization will not be accepted.Â
We recommend using a trackable shipping service, as customers are responsible until they are received and inspected by Sunday Laine.
If you have any questions regarding returns, you may contact us at any time via the following email address: info@sundaylaine.com
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Warehouse Return Address:Â 6736 Wildcat Rd, Evansville, WY 82636, USA
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We offer direct exchanges for eligible items.
To request an exchange, please email info@sundaylaine.com and include the reason for your exchange request.
Shipping responsibilities for exchanges follow the same rules described in the Return Shipping & Responsibility section above.
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If your order is shipped within the United States, we offer a 30-day return period from the date of delivery, for any reason and without providing justification.
Returned items must still meet the standard return requirements:
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Refunds are issued after the returned item has been received and inspected by our team. We will notify you once your return has been processed and inform you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 7 days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 7 days have passed since your refund was approved and you have not received it, please contact info@sundaylaine.com
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Visit our FAQ page or contact our customer service.Â
Store Name: Sunday Laine
Company Name:Â Sunday Laine is owned and operated by MS INDUSTRIES LLC, a company registered in the United States
Company Address:Â 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, USA
Warehouse Address: 6736 Wildcat Rd, Evansville, WY 82636, USA
E-Mail: info@sundaylaine.com
Phone:Â +1 888 303 6580
Customer Service: Monday to Friday | 09:00 -17:00 (PST)
We aim to respond to all inquiries within 24 hours during our customer service hours.
Contact us on our Contact Page
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