Refund policy

At Sunday Laine, we offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To request a return, please contact our support team at info@sundaylaine.com Returns that are sent without prior return authorization will not be accepted.

Once your return request has been approved, we will provide you with detailed instructions and how to proceed.

For any questions regarding returns, you can contact us anytime at info@sundaylaine.com

 

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@sundaylaine.com so we can evaluate the issue and resolve it as quickly as possible.

Order Cancellations

Orders may be cancelled before shipment where possible. Once an order has been dispatched, it may need to be returned through the normal returns process.

Orders due to delays caused by carriers or external processing which are outside of our control and do not qualify as valid reasons for an order cancellation.

 

Items That Cannot Be Returned

Certain items are not eligible for return, including:

  • Gift cards
  • Personalized or custom-made items
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items returned without original tags attached
  • Items not returned in their original packaging and condition
  • Underwear or swimwear where the hygiene seal has been removed

Sale items can still be returned within the 30-day return window, provided they meet the return conditions listed above.

 

Return Shipping & Responsibility

Returns for Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery so we can review the issue and provide an appropriate solution. For damaged or incorrect items.

Please note: Delays caused by carriers or external processing are outside of our control and do not qualify as valid reasons for a return. For bundled purchases, all items included in the set must be returned together. Individual items from a bundle cannot be returned separately.

All returns must be approved before shipping. Returns sent without prior authorization will not be accepted. 

Once reviewed, we will offer either a replacement or a refund at no additional cost.

If you have any questions regarding returns, you may contact us at any time via the following email address: info@sundaylaine.com

 

Exchanges

We offer direct exchanges for eligible items.
To request an exchange, please email info@sundaylaine.com and include the reason for your exchange request.

Shipping responsibilities for exchanges follow the same rules described in the Return Shipping & Responsibility section above.

 

The United States 30-Day Return Period

If your order is shipped within the United States, we offer a 30-day return period from the date of delivery.

Returned items must still meet the standard return requirements:

  • Unworn and unused
  • Original tags attached
  • Original packaging included
  • Proof of purchase provided

 

Refund Processing

Refunds are issued after the returned item has been received and inspected by our team. We will notify you once your return has been processed and inform you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 7 days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 7 days have passed since your refund was approved and you have not received it, please contact info@sundaylaine.com

We encourage customers to carefully review product descriptions and sizing before ordering. Returns due to change of mind, incorrect size selection or personal preference may not be accepted.

Return shipping costs are the customer's responsibility. For items where the error is on our part, we will send a replacement or a new item. 

We recommend using a trackable shipping service, as customers are responsible until they are received and inspected by Sunday Laine.

 

Questions?

Visit our FAQ page or contact our customer service. 

Contact Us

Store Name: Sunday Laine

Company Name: Sunday Laine is owned and operated by MS INDUSTRIES LLC, a company registered in the United States

Company Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, USA

E-Mail: info@sundaylaine.com

Phone: +1 888 303 6580

Customer Service: Monday to Friday | 09:00 -17:00 (PST)

We aim to respond to all inquiries within 24 hours during our customer service hours.

Contact us on our Contact Page

 

 

 

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